FAQ

1. About the products:

Where do our Kpop products come from?

Our Kpop products come directly from Korea, from licensed distributors that work directly with the biggest labels in the industry

What are the most popular Kpop products on our site?

Check out our Bestselling Kpop Products page for our most popular items

How to find out when out of stock Kpop albums are restocked?

Check out the All New In page to find out what Kpop albums have recently been restocked

2. About Shipping:

Does your Kpop shop ship to my country?

Yes. We ship worldwide through the international post or couriers

What are the shipping costs?

Shipping costs are detailed on this page. They are also mentioned on each product page and in the shopping cart.

How long will I wait to receive my favourite Kpop products?

It depends. EU customers will have to wait around 10 days, whereas Non-EU customers can wait around 2-4 weeks depending on the geographical distance.

What is the returns policy?

You can read the detailed returns policy here

3. About my kpop.ro order

Can I cancel my order?

The order can be cancelled as long as it doesn’t have the “finalized” status. If the order is finalized, you will have to wait until you receive it, Upon receiving it, you can decide if you want to return it or not. Check out our Returns Policy as well here.

Can I change my order details after the payment has been processed?

Only if you are very fast and do this before our sales operators begin processing your order. For urgent queries, check out our Contact Page

Is there a limit for how many Kpop products I can add to my order?

No. The only thing to keep in mind is that for very large packages we would have to determine the shipping costs after the order is placed.

4. Payments

What payment options do I have in the Kpop shop?

Check our payments section here

What is the refund policy?

Check our Refund Policy here